Hari Bhaskar

Support Manager at LateShipment

Hari Bhaskar has worked in the customer service industry since 2014. Hari began their career at Christmas Tech Solutions as a Customer Service Executive. In 2015, they moved to Vertex Customer Management India Private Limited as a Business Operations Associate. In 2016, they joined LateShipment.com and held the roles of Support Manager, Sr. Product Support Specialist, Product Support Specialist, and Customer Support Executive. As a Product Support Specialist, they published many articles under the Knowledge base as per the customer's usage and pain points, set up a helpdesk, and worked on data that helped the marketing team publish the holiday season report. As a Customer Support Executive, they successfully increased the revenue for the company, worked with the team to find out issues and helped resolve them, and played a key role in expanding the integrations in the marketplace.

Hari Bhaskar obtained a Bachelor of Engineering (BE) in Electrical, Electronics and Communications Engineering from Bhajarang Engineering College between 2010 and 2014. Prior to that, they attended Vijayantha Model Hr Sec School between 2008 and 2010. Hari also holds a certification in SQL from Sololearn, which they obtained in May 2022.

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Timeline

  • Support Manager

    April, 2021 - present

  • Sr. Product Support Specialist

    April, 2019

  • Product Support Specialist

    April, 2018

  • Customer Support Executive

    May, 2016