Carolina Mantzalos

Carolina Mantzalos has a diverse work experience spanning multiple industries. Carolina worked as a Senior Customer Success Manager and a Customer Success Manager at Lattice, focusing on managing and ensuring the success of customers. Carolina also served as the Chief Cheerleader at the Women in Customer Success Podcast.

Prior to that, they worked as a Customer Success Manager at Unibuddy, where they onboarded and supported customers from the UK, Nordic, and Southern European regions. Carolina provided insights to customers, proving return on investment on their use of Unibuddy products.

Carolina also has experience at Hometree, where they progressed from a Business Development Executive to a Customer Success Manager. Carolina led the customer success team, managed key stakeholder relationships, and implemented processes for customer retention. Carolina also collaborated with different departments to improve Hometree products.

At Pueblo Inglés - Diverbo, Carolina took on the roles of Business Skills Masters Coordinator, English Language Teacher, and Pueblo Ingles Programme Director. Carolina trained and supervised a team, created content, and provided training on various skills. Carolina also oversaw the organization and coordination of teen summer camps, ensuring compliance with policies and managing relationships with stakeholders.

Carolina's other experiences include working as an English Language Teacher at Blingual, Griñon, and holding leadership positions at Queen Mary University of London Students' Union, including President and Vice President Education. Carolina demonstrated strong leadership skills, represented student interests, and lobbied for changes in policies.

Carolina also served as Chair/President at New Turn, where they organized conferences and coordinated university and school programs. Carolina started their career as a Retail Sales Supervisor at Queen Mary University of London Students' Union and later worked as a Sales Account Manager at Banc De Binary.

Overall, Carolina Mantzalos has a solid background in customer success management, leadership, training, and program coordination.

Carolina Mantzalos pursued their bachelor's degree in International Relations from Queen Mary University of London from 2011 to 2014. Prior to that, they completed their high school education at Foley's Grammar School in Limassol, Cyprus, from 2009 to 2011. During their high school years, they studied A-level subjects such as Spanish, History, and French, and AS-level subjects like English Literature and Drama. Before their high school years, they attended Runnymede College from 2001 to 2007, but no degree or field of study is specified for this period. Apart from their formal education, Carolina Mantzalos obtained a certification in Prospect Magazine Policy Writing, however, the details regarding the institution and the year of accomplishment are unavailable.