Kei Kim has a robust background in customer care and technical support, currently serving as the Director of Customer Care at Lattice since May 2021, after progressing through roles such as Senior Manager and Manager in Technical Support. Prior experience includes managerial positions at Namely from August 2015 to May 2021, where Kei Kim advanced from Technical Analyst, Benefits to Manager of Professional Services. Earlier roles include HRIS Support Generalist and Administrator at Extensis Group, LLC, HR Talent Scout at Accrete Group, LLC, Membership Relations Intern at Spring Brook Country Club, and HR Benefits Intern at Saint Peter’s Healthcare System. Kei Kim holds a Bachelor of Arts in Human Resources Management from Rutgers University.
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