Chrystina da Silva

Chrystina Da Silva is an experienced professional with a strong background in quality assurance and customer experience. Currently serving as the Quality Assurance Team Lead at Laurel Road since February 2018, Chrystina also holds the position of Senior Quality Control Analyst-Officer and previously worked as a Customer Experience Specialist, focusing on CSAT execution, quality monitoring, and complaint tracking. At Darien Rowayton Bank, Chrystina has contributed to the Education Finance sector since January 2015, managing student loan services through various communication channels. Prior experience includes a decade at RBS from 2004 to 2014, where Chrystina functioned as a Quality Analyst, monitoring customer service calls and conducting quarterly audits of customer satisfaction surveys, as well as working as a Customer Service Agent.