Jian Zheng Leong

Jian Zheng Leong has extensive experience in customer support and business consultancy, currently serving as the CRM Support Team Lead at Lava Protocols Sdn. Bhd. since January 2019, where responsibilities include leading a team of customer support agents and overseeing daily operations. Prior roles at Lava Protocols include Senior Business Consultant and Business Analyst, focusing on pre-sales, project development, and collaboration with business users to analyze requirements. Jian's background also includes experience as a Deployment Engineer and positions in cash management operations at United Overseas Bank Limited and as a Sales Executive at Hong Leong Assurance Berhad. Academically, Jian holds dual awards in Finance and Economics from Taylor's University and the University of the West of England.