Edy J.

Edy J. is the VP of Customer Care at Lazada Group, bringing two decades of comprehensive experience in Customer Care management. Edy has specialized in Inbound and Outbound Customer Service, with a focus on Insurance Telesales/Telemarketing and Ecommerce Seller Growth strategies. Previously, Edy held various leadership roles at Lazada, where notable contributions included building a sophisticated Customer Care platform and implementing impactful seller growth initiatives. Edy began their career at FirstMedia as a CS Training Coordinator and has since evolved through key positions at Teleperformance and Lazada Indonesia, significantly enhancing customer service operations across multiple industries.