Sandy S

Sandy S is a seasoned professional with over a decade of experience in customer service, training, and team management across various sectors including e-commerce, telecommunications, and insurance. Currently the Customer Care Training Country Head at Lazada, Sandy leads the training strategy and execution, fostering a culture of continuous improvement. Sandy previously served as a Trainer Associate at Lazada, where they developed training programs, and as a QC Supervisor at JD.ID, managing quality control teams. Bilingual in Bahasa Indonesia and English, Sandy excels in communication and strategic planning to enhance team performance and customer satisfaction.