Leaders Romans Group
Donna Wright FARLA has over three decades of experience in the property management sector, currently serving as Head of Quality and Customer Care at Leaders Romans Group since January 1990. In this role, Donna oversees the Quality Assurance and Customer Relations Teams, managing complaint procedures and providing legal guidance to lettings teams. Prior to this, Donna held the position of Technical and Compliance Officer at Leaders Ltd from April 2011 to March 2017, delivering internal legal training across various levels. Earlier in the career, Donna was a Senior Branch Manager at Leaders Ltd, responsible for managing and developing residential letting teams and overseeing multiple branches. Donna's early experience includes working as a Personnel Assistant at Ciba Geigy Pharmaceuticals. Education was completed at Millais School from 1980 to 1985.
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Leaders Romans Group
Leaders Romans Group (LRG) is one of the UK’s largest property services groups. We were originally formed by the merger of three well-respected, established businesses: Leaders, Romans and Boyer, but have since been joined by many other strong brands and new disciplines. Backed by leading private equity firm, Platinum Equity, we have a network of over 250 branches across the country and employ over 2,600 people. We provide our customers and clients with a comprehensive range of property related services. Our customers and clients range from individuals wishing to sell or rent their property, through to corporate organisations and national house builders. We pride ourselves on being able to tailor the services we provide to meet your individual requirements. Through a combination of our expert knowledge and technical expertise, we guide and support clients through their property journey. With over 39 years’ experience in the property sector, we have unrivalled expertise across all the different aspects of the ever-evolving property market and are committed to providing the very best customer service and level of insight. Every member of LRG is passionate about success and achieving the best outcome for customers and clients. With the property landscape constantly evolving, we aren’t afraid to make innovative changes that directly benefit our customers. However, we haven’t overlooked the human element of property - after all it’s what got us to where we are today! We value long lasting relationships, be it with a landlord or a property developer, and we’re committed to always delivering a professional service with honesty and respect. Our friendly branches, continual development of our workplace culture, and community engagement are a testament to this. We believe that our success lies in our people which is why we continually invest in apprenticeship schemes, workplace training, and encourage an inclusive and open working environment.