Ben S. is an experienced customer support professional currently serving as Team Lead Customer Support Analysis at SAP LeanIX since June 2022, after holding positions as Customer Support Specialist and Customer Support Associate. Prior to this role, Ben spent four years at Apple, where responsibilities included providing technical support as a Technical Expert and troubleshooting iOS devices as a Technical Specialist. Earlier experience includes roles at Roblox, starting as a Community Engagement Representative and progressing to Senior Moderator, recognized for leadership skills and commitment to customer safety. Ben holds an Associate of Science degree in Game Design and Simulation Programming from the New England Institute of Technology and is pursuing further education at Southern New Hampshire University.
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