Jermaine Lamar

Jermaine Lamar has a diverse work experience spanning over several industries. Jermaine began their career at Office Depot as a DPS Specialist from January 2004 to July 2007. From there, they worked as a Lead Micro-Computer Technician at Fort Valley State University from August 2007 to May 2008. Jermaine then transitioned to a Front Desk Clerk role at Wingate by Wyndham from May 2008 to June 2009.

Following this, Jermaine took on the position of a Correctional Officer at Macon State Prison from June 2009 to June 2010. Jermaine then joined Birch Communications, Inc as a Network Provisioning specialist from June 2010 to February 2011. Simultaneously, they also worked as a Mental Health Technician at Macon Behavioral Health System from June 2010 to June 2011.

Jermaine's next role was at Atlanta Technical College as a Technical Support staff member from April 2011 to August 2011. Jermaine then moved on to Elgia, Inc., where they served as an Application Support Specialist from May 2011 to November 2013. During the same time, they also worked as a Remote Tech Support Expert at SupportSpace, Ltd. from November 2011 to November 2013.

Continuing their career in IT support, Jermaine joined Leapfrog IT Services. Jermaine started as an IT Support Analyst from October 2013 to October 2015, providing tier 1 to tier 2 support to managed business clients. Jermaine then transitioned into a Support Center Tech Lead position from October 2015 to May 2016, where they showcased their expertise in troubleshooting and customer service. Subsequently, they assumed the role of an IT Service Desk Supervisor from May 2016 to November 2019, demonstrating a strong work ethic and commitment to customer success. Their most recent position at Leapfrog IT Services is a Technical Account Manager, which they have been in from November 2019 to the present day.

Overall, Jermaine has accumulated extensive experience in IT support, customer service, and technical roles throughout their career.

Jermaine Lamar attended Fort Valley State University from 2004 to 2008, where they obtained a Bachelor of Science degree in Computer Information Systems. In addition to their degree, they have obtained several certifications in various fields. In 2016, Jermaine obtained the certifications "Information Security Awareness in the Workplace" from The Center for Information Security Awareness & InfragardAwareness and "Support Center Team Lead" from HDI. In 2016, they also obtained the certification "Certified Associate Mac Integration 10.11" from Apple. Prior to that, in 2014, Jermaine obtained the "CompTIA Network ce" certification from CompTIA.