Fatima Abaszada

Fatima Abaszada currently serves as a Senior Customer Success Associate at Leapsome, where responsibilities include training and managing an AI chatbot to enhance customer support and improving the SaaS customer experience. Previous roles include Customer Success Associate at Leapsome, where Fatima focused on developing a knowledge base and educating customers through scalable methods. Earlier experience encompasses a Customer Service Advisor position at Concentrix, a Junior Auditor role at Ernst & Young Global Consulting Services, and a Project Manager position at Gradfeld, among others. Fatima holds a Bachelor's degree in Business Administration and Management from Baku Engineering University.