Joshua Jack

Joshua Jack is a Customer Success Specialist at LeapXpert since June 2025, with a strong background in customer support and technical services. Previously, as a Sr Customer Success Specialist at goTenna from June 2022 to May 2025, Joshua developed expertise in goTenna products, managed Zendesk and Salesforce systems, and ensured high customer satisfaction. Prior roles include System Engineer at Thrive, Lead Geek Squad Agent at Best Buy, and Helpdesk I at Sandata Technologies, where Joshua honed skills in technical support, problem-solving, and customer communication. An internship at the Town of Brookhaven and experience as a High School Lecture Assistant further contributed to Joshua's comprehensive technical skills and ability to instruct others. Joshua holds an Associate of Science degree in Computer/Information Technology Administration and Management from Suffolk County Community College.