Sarah Oselton

Sarah Oselton is an experienced management professional with a strong background in operations and customer service across various sectors. Currently serving as Channel and Operations Manager at learndirect Limited since April 2011, Sarah has successfully managed the rollout of multiple test centres while maintaining a low staff turnover rate and consistently exceeding performance indicators. Prior roles include Test Centre Coordinator and Technology Contract Manager at learndirect, as well as positions in customer operations and contract management at British Telecom, Royal Mail, and Yorkshire Building Society. Sarah's tenure at McDonald's also highlights effective team leadership and achievement recognition. Strong capabilities in relationship management, process improvement, and service delivery have been demonstrated throughout a career spanning over two decades.