Galina Grkovikj

Galina Grkovikj has had a varied work experience, starting in 2017 as a Receptionist at Hotel Arka, then in 2018 as an Administrative Assistant and Personal Assistant at GES - German Electro-Mechatronic Systems, followed by a Volunteer Assistant role in 2019 at Patronato Hogar de Ntra. Sra. de Los Angeles. Most recently, they have been working at Learnerbly since 2021, taking on roles such as Service Operations Team Lead, Senior Admin Associate, and Client Admin Associate.

Galina Grkovikj is currently pursuing a Bachelor's degree in Marketing from the Integrated Business Faculty-Skopje, Macedonia, which they began in 2018 and is expected to complete in 2023. In addition to their degree, they have obtained four certifications: Klaus' Courses: Setting up the purrfect customer service QA program from Klaus in October 2022, Become a Conversational Support Expert from Intercom in August 2022, Delivering a world-class customer support experience from Intercom in August 2022, and Designing and implementing a conversational framework for support teams from Intercom in August 2022.