Ed Rodriguez

Customer Support Engineer (spanish)

Ed Rodriguez is a Customer Support Engineer at Lectra, specializing in bilingual support and troubleshooting for proprietary software and peripherals. Previously, Ed held the position of Senior Technical Support Representative at SHL, providing technical assistance to customers in the US and Latin America as part of the Global Customer Service Center. Prior experience includes serving as Lead IT Support Specialist at GoldMax USA, overseeing IT support and data management across store locations. Ed holds a Bachelor of Science in Computer Science from the Georgia Institute of Technology.

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