Bilaal Mir

Bilaal Mir is an experienced IT professional with a strong background in technical support and infrastructure management. Currently serving as an Infrastructure Engineer and previously as a Systems Support Analyst at Leeds Bradford Airport, Bilaal has developed expertise in troubleshooting IT issues and managing support services in various roles. Prior experience includes positions as a Service Desk Analyst at Premier Farnell and Gallagher, as well as an Information Technology Support Analyst at Boohoo Group PLC and Lloyds Banking Group. With a foundation in providing customer support and resolving technical faults, Bilaal possesses skills in Active Directory management, remote troubleshooting, and service management aligned with SLA requirements.