Aleid Vos - Cats

Aleid Vos - Cats is an experienced professional in customer experience and continuous improvement, currently serving as Adviseur continu verbeteren at Lefier since May 2022. Prior to this role, Aleid worked as a Klantanalist - klantsignaalmanagement at Rijksdienst voor Ondernemend Nederland from May 2021 to May 2022, focusing on enhancing customer experiences through stakeholder collaboration. Aleid's expertise also includes a significant tenure at Webhelp Nederland as a Lean Six Sigma Black Belt and senior performance excellence consultant, where adept customer journey mapping and process optimization were key responsibilities. Earlier in the career, Aleid gained valuable experience as a Quality Analyst at Ziggo, driving quality improvement initiatives and data analysis. Educational qualifications include a Bachelor's degree in Management, Economie en Recht from Hanze and certifications from University of Groningen Business School and The Lean Six Sigma Company.