Matthew Ream

Matthew Ream is a skilled Systems Training & Adoption Coordinator at Legacy Health since March 2024, with extensive expertise in instructional design and training. Previously, Matthew served as Lead Instructional Designer at AT&T from January 2002 to December 2023, where responsibilities included developing and managing learning programs for up to 60,000 learners, focusing on employee onboarding and talent development. Key achievements include the implementation of an Agile learning solution for a SaaS CRM and significant contributions to AT&T's customer service certification programs that generated $7.5 million in savings and enhanced customer satisfaction. Earlier roles at AT&T included Senior Instructional Designer, Training Specialist, and Advanced Technical Support Specialist. Prior experience includes being a Software Performance Analyst at Structural Dynamics Research Corporation, where software performance and scalability tests were conducted to improve product reliability. Matthew holds a Bachelor of Business Administration in Business Information Systems from the University of Washington and has completed education at Purdue University and Jesuit High School.