Anna Bernard

Anna Bernard is an accomplished Technology Services Support Manager at Legal & General, with extensive experience in service improvement and delivery across multiple organizations. Anna has successfully led service improvement projects, managed contracts, and implemented automated solutions to enhance operational efficiency while ensuring high levels of customer satisfaction. Previous roles include Service Improvement Manager and Service Delivery Manager at HCL Technologies and Xerox, where Anna developed best practices, financial management strategies, and process maturity assessments. Anna's career also encompasses significant contributions to service desk operations and IT service management during tenure at Queen Mary, University of London, and Capgemini. Anna holds a Master's degree in Marketing and Management from Uniwersytet Rolniczy im. Hugona Kołłątaja w Krakowie.