Royston Schmedlin

Royston Schmedlin has extensive experience in customer service and operations management within the financial services sector. Currently serving as Customer Service Director for Retail Protection at Legal & General since November 2014, Royston has held various key roles including Head of Retail Protection Operations, Head of Customer Underwriting and Life Claims, and Head of Customer Service. Prior to this, Royston worked at HSBC from February 1999 to September 2014, where notable positions included Senior Business Support Manager, Contact Centre Director, and VP of UK Contact Centres, leading large teams and overseeing multi-channel customer support operations. Royston's career reflects a strong focus on enhancing customer experiences and optimizing operational efficiencies across diverse financial product lines and international teams.