Robert O'Leary

Robert O'Leary, MBA, has extensive experience in customer experience and operations management. Robert is currently serving as the Director of Customer Experience & Commercial Operations at Leiters since July 2022. Prior to this role, they held positions as the Senior Manager of Customer Experience and Manager of Customer Experience at Leiters, where they played a key role in building teams responsible for account management, inside sales, and customer service. Robert has been with Leiters since October 2018.

Before joining Leiters, O'Leary served as the Site Director at Convergys from September 2015 to August 2018. In this role, they directed a large contact center with over 1,000 employees, providing various services across multiple industries including healthcare, technology, telecommunications, and retail.

Prior to Convergys, O'Leary held the position of Director of Operations at STARTEK for a decade from May 2005 to August 2015. Robert oversaw an 850-employee contact center operation, supporting clients in industries such as telecommunications, cable, education, gaming, and ecommerce.

Overall, O'Leary's work experience demonstrates their expertise in managing customer experience, building teams, and achieving revenue goals in diverse industries.

Robert O'Leary completed their Bachelor's degree at the University of Wyoming. The specific field of study for this degree is not mentioned. Robert then pursued further education and obtained an MBA from the University of Lynchburg, specializing in Business Administration and Management. No information is provided regarding the specific years of enrollment or graduation for either program.