Julien L. currently serves as a CX Knowledge Manager at lemlist, having previously held the position of AI Knowledge & Transformation Manager at Virtuo, where notable achievements included developing an AI chatbot that significantly reduced agent workload and optimizing customer support processes. Prior experience includes roles in operational excellence at Apple, where Julien enhanced customer service and team development initiatives, as well as freelance consulting and entrepreneurial endeavors, contributing to various projects such as a TEDx event and an innovative startup focused on sign language translation. Julien holds a Master's degree in Innovative Project Management and a Bachelor's degree in Foreign Languages and Literature.
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