Cierra Kriese

Cierra Kriese currently serves as the Director of Quality and Training at Lemonade, where responsibilities include leading QA and Training teams to develop training programs and implement strategic improvements for customer-facing teams. Prior to this role, Cierra was the Senior Manager of Customer Learning & Development at Lemonade, focusing on employee learning strategies to enhance the customer experience. Previous experience at GEICO spans various leadership positions, including Sales Department Manager and Customer Service Manager, where Cierra managed large teams and improved operational efficiencies. Cierra's foundational experience includes internships and entry-level roles, providing insights into business operations and customer service. Cierra holds a Bachelor of Business Administration from the University of San Diego.