Nhi Nguyễn

Nhi Nguyễn is an experienced professional in the insurance and customer service industries, currently serving as an Underwriting Associate and Claims Experience FNOL Champion at Lemonade since October 2021. Prior experience includes a role as a Claims Associate Representative at The Hartford, where Nhi processed a significant volume of claims and conducted thorough investigations. Nhi also has experience in customer relations as a Customer Contact Advisor at DHL, generating sales leads and building customer rapport, and as a Customer Care Summer Intern at GradGuard, contributing insights on customer trends. Earlier roles include supporting Venmo customers at Education at Work and working as a Front Desk Agent at Holiday Inn & Suites, where Nhi identified sales opportunities and achieved upselling goals. Nhi holds a Bachelor's degree in Business with a focus on Communication from the W. P. Carey School of Business at Arizona State University.