Raynetta Kyles

Raynetta Kyles, MA, currently serves as an Insurance Operations Analyst and Customer Success Manager at Lemonade, where responsibilities include leading a team of licensed agents and achieving a 98% customer satisfaction rating, contributing to a 99% net retention rate. Previous experience includes working as an Area Supervisor at Ross Stores, Inc., where coaching and supervising a team improved nightly recovery operations, and serving as a Workforce Specialist/Compliance Officer for the Arkansas Department of Workforce, where a compliance training program led to a 20% reduction in violations. Raynetta holds a Master of Arts in Business and Organizational Management from Webster University and a Bachelor of Arts in Criminal Justice from the University of Arkansas at Pine Bluff.