Brooke Georgell

Brooke Georgell serves as the VP of Member Engagement at LendingClub since November 2019, following a two-decade career at American Express where roles included Director and Service Delivery Leader within the Customer Engagement Network, and further positions such as Business Analyst and Team Leader in Call Center Management. With a proven track record in customer satisfaction, Brooke achieved significant improvements in performance metrics and led teams of over 200 professionals. Education includes a Harvard Leadership Certificate in Organizational Leadership, an MBA from the University of Phoenix, and a Bachelor of Applied Science from the University of Utah.