Samik Sengupta

Samik Sengupta is a seasoned executive with over 24 years of experience in the service industry, specializing in contact centers and eServices across the Asia Pacific region. Currently serving as the Head of Customer Contact Center and EServices at Lenovo, Samik has previously held significant roles at Dell and Capital One, managing large-scale operations and driving business results. Samik's expertise includes business planning, operational excellence, and customer experience enhancement, with a strong track record of turning around under-performing operations. Samik completed a degree in Hotel Management from IHMCTAN between 1994 and 1997.