Francesco Casartelli

Francesco Casartelli is an experienced professional in responsible gambling and customer support, currently serving as a Senior Safer Gambling Analyst at LeoVegas Group since November 2021. In this role, Francesco supports the safer gambling team, manages workloads, and provides coaching and training to colleagues. Prior experience includes positions such as Responsible Gaming Analyst at LeoVegas and Responsible Gaming Officer at The Multi Group, where responsibilities involved analyzing gambling behaviors, account management, and policy improvement. Francesco's background includes various customer support roles, a partnership in a Bed and Breakfast, and experience as a temporary secondary school teacher. Francesco holds a degree in Philosophical Sciences from the Università degli Studi di Milano and a master's degree in HR and training.