Mark Cassar Laudi

Mark Cassar Laudi is a skilled CX Analyst at LeoVegas Group since April 2021, specializing in data analysis and stakeholder communication to enhance customer experience. Previous roles include Ops Trainer & QA Specialist, where responsibilities included overseeing quality performance and training programs for the Risk, Fraud & Payments team, and Payments & Verifications Agent, focusing on KYC processes and customer withdrawals. Mark's experience also encompasses customer service as a Dial-a-bet Agent at Paddy Power Betfair, ESL teaching, and public relations at the Department of English Students Association. Mark holds a Bachelor of Arts in English (Hons) from the University of Malta and a Diploma in Digital Marketing from ICE Malta.