Nathalie Michaud

Nathalie Michaud is an experienced IT professional currently serving as the IT Manager at Les entreprises de réfrigération LS since August 2020, where responsibilities include handling IT requests, managing the IT infrastructure, and overseeing external IT service governance. Previous experience includes a role as Field Support/Customer Service at Kiewit Canada Construction, where Nathalie managed client requests through the ServiceNow ticketing system and conducted employee transactions in SAP. Nathalie also worked as a Customer Service Coordinator at Topcon Canada Inc., a leading distributor of ophthalmic equipment, and spent nearly nine years as an Internal Sales Representative and Technical Support at Aiphone Corporation, focusing on customer assistance and technical support. Nathalie holds a DEC in Electrotechnics from Collège Lionel-Groulx, obtained between 1985 and 1988.