Yim Chiu is a skilled Customer Success Specialist currently employed at Lessen since October 2025, with extensive experience in customer success and support roles. Previously, Yim worked at Booksy from May 2021 to October 2025 as a Product Expert/Customer Success Specialist, managing a portfolio of Enterprise customers and collaborating on Success Plans to drive renewals and value from the platform. Additional roles include providing technical support at Booksy as a Customer Success Representative and serving as an Office Administrative Assistant at Tony Odisho. Earlier experiences involve positions as a Studio Artist at Smashbox Cosmetics and a Beauty Advisor at Macy's, showcasing strong sales achievements and customer engagement. Yim possesses a Bachelor of Arts in Communication and Media Studies from Northeastern Illinois University.
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