Rob Dwyer is a customer success and contact center leader with over 15 years of experience in driving customer adoption and leading enterprise transformation. Recognized twice as a Global Thought Leader in Customer Experience by ICMI, Rob has a proven track record in SaaS, BPO, and enterprise environments. Currently hosting the "Next in Queue" podcast, they interview global experts about customer experience and support. Rob's career includes roles such as VP of Customer Engagement at Happitu and a Leadership Coach and Corporate Trainer at Convergys, where they honed their expertise in training and operational improvement. They hold a degree in Computer Science from The University of Kansas.
This person is not in any teams
This person is not in any offices