Alaina Potes

Alaina Potes has a diverse work experience spanning over several roles and companies. Alaina'smost recent position was as a Technical Business Analyst at Lev, which they started in December 2021. Prior to that, they worked at EJ as a Digital Business Analyst from June 2020 to December 2021. In this role, they analyzed current processes and implemented Salesforce B2B for online commerce. Alaina also built solutions within Salesforce through Admin features and organized the usage of Pardot Connector and Connected Campaigns for the Marketing team.

Before EJ, Alaina worked at Hagerty (U.S.) where they held multiple roles. Alaina started as an Associate Salesforce Admin from September 2018 to August 2019, where they assisted in streamlining processes and handling basic administrative functions. Alaina then served as a Scrum Master from May 2018 to August 2018, guiding software engineering teams and providing tracking and iteration status metrics. Prior to that, they worked as a Business Analyst from April 2015 to May 2018, where they implemented technology solutions, documented business processes, and managed vendor relationships. Alaina also has experience as a Test Engineer from August 2013 to April 2015.

Alaina'searliest work experience was as a Correspondent and Licensed Insurance Sales Agent, where they monitored and responded to client and agent requests, conducted everyday business operations, and worked on internal projects. This role lasted from January 2004 to August 2013.

Overall, Alaina Potes has a strong background in business analysis, project management, Salesforce administration, and insurance sales.

Alaina Potes began their education at Buckley Community School from 1989 to 1999. Alaina then attended Northwestern Michigan College from 1999 to 2007, where they earned a Web Design Certification in Computer and Information Sciences and Support Services. In 2000, Alaina pursued an Associates in Business Degree with a specialization in Computer Information Systems from Northwestern Michigan College, which they completed in 2009. Recently, in 2018, Alaina attended Trailhead by Salesforce for an undisclosed period, but no degree or field of study information was provided for this experience. In terms of certifications, Alaina obtained the following: Salesforce Certified Administrator from Salesforce in December 2018, Eliciting and Modeling Requirements from RMC Learning Solutions in December 2015, Adult, Child and Infant, Pediatric CPR/AED from ProTrainings in September 2021, Certified SAFe® 4 Agilist from Scaled Agile, Inc. in July 2018, and Certified SAFe® 4 Scrum Master from Scaled Agile, Inc. in April 2018.