Arlene Chen

Arlene Chen has a diverse work experience spanning various positions and industries. Arlene is currently working as a Salesforce Marketing Cloud Solution Architect at Lev, a digital marketing consultancy. In this role, they collaborate with clients to understand their marketing technology and business needs.

Before joining Lev, Arlene worked as a Salesforce Marketing Cloud Trainee at Supermums, where they received hands-on training on content creation and email template design. Arlene also worked as a CRM & Business Insights Professional, volunteering at Working Wardrobes, a nonprofit organization focused on workforce readiness. In this role, they managed the configuration and customization of the Salsa Nonprofit CRM and engagement platform.

Arlene gained experience as a Managed Services Intern at Exponent Partners, where they accomplished Salesforce Administrator tasks for a human services nonprofit. Arlene also worked as a Salesforce Admin Trainee at Supermums, completing a comprehensive training program in Salesforce Administrator skills.

Prior to their roles in the Salesforce ecosystem, Arlene worked as a Data Analytics Consultant (pro bono) at Pacific Symphony, providing business insights and solutions to support data-driven decision making. Arlene also held managerial positions at The Walt Disney Company, serving as a Consumer Insight Manager and a Market Research Manager. Additionally, they worked as a Financial Analyst at HP.

Arlene took a break from their career to be a primary caregiver for their family from 2008 to 2013. Arlene holds a wealth of experience in marketing, data analytics, CRM management, and nonprofit consulting.

Arlene Chen has a diverse education history in the field of business and data science. Arlene obtained a Digital Marketing Professional Certificate from The Wharton School in 2019. In the same year, they also completed a Data Science for Executives Professional Certificate from Columbia University. Arlene has a Master of Business Administration degree from USC Marshall School of Business, and a Bachelor of Science in Economics from The Wharton School. Additionally, they hold various certifications, including Salesforce Certified Marketing Cloud Consultant, Salesforce Certified Business Analyst, Salesforce Certified Advanced Administrator, Salesforce Certified Marketing Cloud Administrator, Salesforce Certified Marketing Cloud Email Specialist, Salesforce Certified Platform App Builder, and Salesforce Certified Administrator. Arlene also earned a Python 101 for Data Science Professional Certificate from IBM in 2019.