Jon Baker

Jonathon Baker is a seasoned professional with extensive experience in customer care, operations management, and veteran services. Currently serving as a Customer Care Specialist I at Experian since March 2024, Jonathon processes customer correspondence with precision and ensures compliance with regulations. As Chief Operating Officer and Principal Broker at Silverlight Insurance & Professional Services Agency since October 2020, Jonathon has successfully led a team across three states, achieving an 80% sales completion rate while prioritizing customer satisfaction. Previous roles include Deputy County Veteran Service Officer at Sebastian County Veteran Service Office, where Jonathon advised veterans on benefits, and high school educator and coach in the NJROTC program at Alma and Passaic Public Schools. Jonathon's career began in the US Navy, where leadership and strategic planning were key responsibilities, coupled with a Bachelor of Arts in Multi-/Interdisciplinary Studies from American Military University.