Shaun Merritt

Shaun Merritt is a seasoned professional with a strong background in customer service and operations management. Currently serving as a Senior Customer Service Specialist at Lexipol since March 2017, Shaun specializes in customer retention, revenue growth, and data analysis to enhance client relationships. Previous experience includes roles at Woot, Inc. and North Dallas Floors, where Shaun demonstrated adeptness in member services and operational leadership. Shaun's career began at AT&T, achieving a remarkable 90% close rate in customer activations while driving revenue increases. Shaun holds a Bachelor’s Degree in Applied Technology and Performance Improvement from the University of North Texas, complemented by an Associate of Arts in Business Administration from Collin College.