Joanna Malinao

Joanna Malinao is an experienced customer service and administrative professional with a background in e-commerce, customer engagement, and data management. Currently serving as a Customer Service Representative in the E-commerce Web department at Lexmark, Joanna manages inbound and outbound communications for B2B accounts and directs inquiries to appropriate teams. Previous roles include Administrative Assistant at Kizuna Outsourcing PH Inc, where Joanna performed data entry and general administrative tasks, and Customer Care Representative at HTLand, Inc, focusing on quality inspections of deliverables. Joanna also gained experience in customer service during an internship at HTLand Inc and worked as a Customer Engagement Assistant at Emergent Digital Education, Inc, producing student awards and managing reports. Joanna Malinao holds a Bachelor in Industrial Technology with a focus on Civil Technology and Construction Engineering from Cebu Technological University.