Lexware
Frank Söllner has extensive experience in digital service and innovation management, currently serving as Manager Digital Service & Innovation and Manager Dienstleistersteuerung at Lexware since November 2015. Responsibilities include serving as the primary contact for external contact centers, implementing a company-specific workforce management system, and leading projects to enhance service and support through a unified sound concept and a modern omnichannel platform with extensive CTI integration. Prior to Lexware, Frank Söllner worked at badenova AG & Co. KG as a Capacity Planner & Controller, where duties involved coordinating contact centers, establishing workforce management systems, and optimizing reporting and ACD processes. Earlier roles include positions at Deutsche Telekom and congstar, focusing on forecasting and workforce management. Academic training in IT systems sales was completed at Akademie für Datenverarbeitung from 2005 to 2008.