Soya K.

Soya K. is a Customer Service Analyst II at LG Electronics since August 2024, where Soya established a customer resolution team and designed a customer risk model, achieving significant improvements in customer relationship management and service quality. Previously, Soya completed a Data Scientist Internship at Data Glacier in late 2023, enhancing model performance through exploratory data analysis and data preprocessing. Soya also served as a Research Assistant at the University of Michigan, where large datasets were analyzed to develop a new wave back-propagation model, and as a Senior Engineer at the Korea Institute of Geoscience and Mineral Resources, focusing on nuclear test analysis. Soya holds a Master of Science in Data Science from the University of Michigan and is currently pursuing a Master of Science in Computational Data Analytics at the Georgia Institute of Technology.