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Nicholas Jones

Senior Manager, Digital Operations & Customer Experience at Libbey

Nicholas Jones has a strong background in digital operations, eCommerce, customer experience, sales, and customer relations. With extensive experience in management roles, Nicholas has been responsible for leading and developing teams to drive digital customer service excellence. Additionally, Nicholas has a background in technical support and troubleshooting for corporate and remote facilities. Nicholas holds a Bachelor of Science in Management and an Associate of Applied Business in Business Management.

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Previous companies

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Peers

Phil Caruso

Director - Project Management Office

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Timeline

  • Senior Manager, Digital Operations & Customer Experience

    September, 2021 - present

  • Customer Experience Manager Ecommerce Operations

    January, 2018

  • Inside Sales Manager U S Canada Retail Sales

    July, 2015

  • Supervisor U S Canada Customer Relations

    February, 2013

  • Customer Relations Representative Retail

    October, 2010

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