Nico Alvarez

Nico Alvarez is a seasoned professional with extensive experience in dental HMO/Managed Care, PPO, ASO, and Indemnity programs, currently serving as Vice President of Operations at LIBERTY Dental Plan since January 2010. Key responsibilities include managing account relationships, overseeing operations and customer satisfaction, and executing strategic account growth and retention strategies. Previous roles include Director of Account Management and Regional Operations Manager at LIBERTY Dental Plan, as well as Manager of the Contact Center at Delta Dental. In those positions, Nico Alvarez demonstrated expertise in project management, operational performance, call center management, and staff development, contributing to significant improvements in customer service and operational efficiency. Prior experience also includes a tenure as Group Service Manager at Dental Health Services, focusing on account success and retention.