Cheryl Marsden

Cheryl Marsden is a seasoned professional with extensive experience in people services and business improvement. Currently serving as the People Services Team Leader at Liberty Global since October 2021, Cheryl previously worked at Centrica from October 2004 to December 2019 in various roles, including Business Improvement Analyst, Customer Experience Expert, and Customer Service Representative. In the role of Business Improvement Analyst, Cheryl led projects aimed at identifying waste and providing solutions to enhance continuous improvement initiatives. As a Customer Experience Expert, Cheryl managed a team of eight, focusing on performance assessment and process improvement. Cheryl's career began in customer service, effectively resolving complaints and managing customer interactions. Cheryl holds a Diploma in Health & Social Science from Park Lane College, earned between 2009 and 2011.