Michael Ryan

Michael Ryan is an experienced User Research Director at Liberty Mutual Insurance since August 2012, leading UX research initiatives alongside designers, content strategists, and product owners. Previously, Michael held roles such as Principal User Experience Researcher at Liberty Mutual, where user research for desktop and mobile applications was conducted, and Interaction Designer at Thomson Reuters, focusing on user requirements for a global web platform. Michael has also contributed to academia as a Graduate Lecturer at Northeastern University and participated actively in the UX community as the Ignite Presentations Chair for the UXPA International Conference in 2013. With a strong foundation in user experience design, information architecture, and usability testing, Michael holds a Master’s degree in Human Factors in Information Design from Bentley University and a Bachelor’s degree in Communication Science from the University of Connecticut.