Matthew Loiacono

Matthew Loiacono is a seasoned professional with extensive experience in technical support, customer operations, and engineering across various industries. Currently serving as Team Lead for Technical and Customer Support at Liebherr-Australia since August 2025, Matthew manages 24x7 Mining Support operations while enhancing customer experiences. Prior roles include Technical Product Advisor and MineStar Customer Operations Manager at WesTrac Cat, where responsibilities encompassed customer consultation, training, and technical expertise. Earlier career experiences at MRX Technologies and Pfizer involved engineering project management and process improvement in manufacturing settings. Matthew's educational credentials include a Graduate Certificate in Business Futures from Curtin University and a Bachelor of Engineering in Mechanical Engineering from the University of Western Australia.