Michael Jefferson is a seasoned design leader with extensive experience in user experience and digital product design. Currently serving as the Head of Design at ProductLife360 since August 2024, Michael focuses on scaling design and innovation for consumer protection. Previously, as the Director and Head of UX for Google Maps from January 2022 to January 2024, Michael led a user-centric vision for over a billion active users. Michael also held the position of SVP of Design at Bank of America from April 2019 to January 2022, overseeing a large team to deliver award-winning digital capabilities. At Fjord, as Group Design Director from September 2015 to April 2019, Michael achieved notable retention rates and satisfaction levels. At R/GA, from August 2012 to September 2015, Michael provided creative leadership across a multi-disciplinary team. Michael holds a Master of Professional Studies in Interactive Telecommunications from New York University and a Bachelor's degree in Communications from the University of Massachusetts Amherst.
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