Jade Hodges

Jade Hodges serves as the Customer Success Department Manager at LIFEAID Beverage Company, LLC, where contributions include elevating the customer satisfaction score from 89% to 95% over six consecutive years and developing an incentives program that enhanced subscription customer retention. Jade has successfully hired and trained a team of eight, creating a supportive work environment and executing training programs to improve customer service representative performance. Additionally, management of social media engagement and creation of high-level standard operating procedures are key responsibilities. Prior experience includes a role as a Sales and Merchandising Intern at Vita Coco, focusing on merchandising, product supply maintenance, and sales display setup in the South Bay Area.