Ginger Babb (she/her)

Ginger Babb (she/her) has a diverse work experience spanning various leadership roles in customer experience. Ginger is currently the VP of Experience at Lifeforce since October 2022. Prior to that, Ginger served as the VP of Customer Experience at hims & hers from January 2021 to October 2022. Ginger also had their own consulting firm, Ginger Babb CX Consulting, from November 2019 to January 2021, where they provided CX operations consulting and advisory services.

Ginger's earlier experience includes being the Director of Client Experience at Stitch Fix, where they led client experience efforts in the UK/EU region from October 2018 to October 2019, and held the position of Director, Client Experience from April 2015 to September 2018. Prior to this, they were the VP of Customer Experience & Mobile Strategy at AudaExplore from January 2014 to April 2015, where they established and led customer experience and mobile strategy practices.

Ginger's career began at GEICO, where they held multiple roles. Ginger served as the Customer Experience Division Lead & Manager from October 2005 to January 2014, leading efforts to create a customer-first culture and implementing initiatives to improve customer satisfaction and self-service adoption. Before this, they were a Contact Center Manager from April 2001 to October 2005.

Overall, Ginger Babb has extensive experience in the field of customer experience and has held leadership positions in various organizations, ranging from consulting to technology and insurance sectors.

Ginger Babb, who goes by the pronouns she/her, holds a Bachelor of Arts degree in Business Administration with a specialization in Management from Saint Leo University. Unfortunately, no information regarding the start or end year of their education is provided.