Jeremy Donaldson

Jeremy Donaldson is a seasoned professional in customer success with extensive experience across multiple organizations. Currently serving as Sr. Director of Customer Success at LifeLoop and founder of CS in the Valley, a platform dedicated to advancing the careers of customer success professionals, Jeremy has previously held significant roles at Gain Grow Retain and PowerSchool, managing teams and achieving impressive revenue retention rates. With a robust background at Totango and NTT Application Security, Jeremy has consistently improved customer health metrics and net revenue retention, while also implementing innovative engagement models. Jeremy's earlier career at SumTotal Systems showcased leadership in customer success and sales management, along with notable achievements in driving customer satisfaction and retention. Jeremy holds a Bachelor's Degree in Business Administration from Liberty University and an Associate’s Degree in Secondary Education from Blue Ridge Community College.