Andrew Burton

Andrew Burton is an experienced professional in customer service and operations management, currently serving as the European Customer Care Contact Centre Manager at Lifeplus since October 2021, where responsibilities include overseeing service delivery and performance across multi-channel operations. Previous roles span key positions such as Head of Service at Epos Now, Customer Service Manager at Booking.com, and Contact Centre Leader at Hastings Direct. Throughout career, Andrew has demonstrated a commitment to enhancing customer experiences, improving service metrics, and fostering team engagement. Andrew holds a Master of Laws (LLM) from the University of the West of England and has a strong background in insurance, honed through various roles from Insurance Technician to Commercial Insurance Broker.