Nicole Klaus

Nicole Klaus has extensive experience in customer service and management, currently serving as a Customer Care Administrator and previously as a German Language Customer Care Team Leader at Lifeplus since July 2017. Nicole's roles have involved handling customer queries across various channels, leading team metrics for continuous improvement, and training new staff. Prior experience includes positions as Performance Coach at AXA Assistance, Senior Concierge Service Expert at WhiteConcierge, and several internships in diverse fields, all contributing to strong problem-solving and coaching skills. Nicole holds an International Management Assistant degree from Lovania Akademie Leipzig, completed in 2013.